ShippingYes, we offer tracked shipping worldwide*
Please click below to see shipping timeframes & prices:
Royal Mail standard - 3 to 4 days
Royal Mail express - 1 to 2 days
Standard Tracked - 3 to 10 days
Express Tracked - 3 to 5 days
*We currently are not shipping to Afghanistan, Brazil, Colombia, Guatemala, Indonesia, Iran, North Korea, Mexico, Portugal, South Africa, Syria, Yemen.
Please Note: All orders placed to UAE, Qatar, Orman and Saudi Arabia need to include a PO Box as a part of their address. This is a requirement for the local postal service. If the incorrect address is provided and your order has been shipped, customers will incur a reshipping fee.
Please email firstname.lastname@example.org if you have any further shipping queries.
How do I track my order?
All of our parcels are shipped with Royal Mail postage services. For international orders, your parcel will be handed over to your local postal company for delivery.
If you choose delivery options that include tracking then you can follow the following tracking Instructions:
- You will receive your tracking number by email 2 days after your order has been dispatched.
- Go to click here and enter your tracking number and press the track button. You will then see the progress of your parcel.
All international parcels can be tracked through your local postal company’s website once they have reached your country.
If you have any issues tracking your parcel please email email@example.com
What is Card Genie’s returns and refunds policy?
Please click here to see our refund policy.
How do I change or cancel my order?
If you need to cancel or make any changes to your order please email firstname.lastname@example.org within 2 hours of making your purchase with the subject line of this email must read 'CHANGE OF ORDER' or 'CANCEL ORDER' and our team will be back to you shortly.
Please make sure you have read our Returns & Refunds Policy before proceeding.
I didn't receive a confirmation email?
Please make sure you check all folders in your inbox including the junk and spam folders. If you still cannot find your confirmation email please email email@example.com to ensure you provided the correct email during checkout.
What currency is used on the Card Genie’s website?
All orders on Card Genie are processed in GBP.
For your convenience, we have a currency converter on our site which will automatically convert the price to your local currency. However this for an indication only, Card Genie process all orders in GBP. While the content of your cart will be displayed in your local currency, you will checkout using GBP at the most current exchange rate.
This is the reason your confirmation email amount may differ to the amount on your bank statement.
What if I made a mistake in my shipping address?
If you have made a mistake in your shipping address please email firstname.lastname@example.org within 2 hours of placing your order. You must make the subject line 'CHANGE OF ADDRESS' and provide your full name, order number and corrected shipping address.
My order status is 'unfulfilled', what does this mean?
If your order status is shown as unfulfilled this simply means your order has not yet been dispatched, but the payment has been successful. Once your order has been dispatched you will receive an email to confirm your order has been fulfilled and another email providing you with a tracking number if the shipping option chosen includes tracking.
How can I get in touch with you?Our customer service team is available from 9 am to 5 pm GMT.
Please click here to get in touch