Where do you currently ship to?

We currently ship to the UK and USA. We are working on expanding the countries we ship to.

How long does shipping take and what are the fees?

UK Shipping:

Free Shipping over £30

Royal Mail standard  - 3-4 working days - £3.52

Royal Mail Expedited - 1-2 working days - £4.59

USA Shipping:

International Tracked - 3-17 working days - £9.97

Please note any customs or duty taxes are payable by the customer

Please email hello@cardgeniestore.com if you have any further shipping queries.

Who is liable for customs duty and import taxes?

The customer is liable for any customs duty or import taxes incurred by orders received in all circumstances. 

How do I track my order?

All of our parcels are shipped with Royal Mail or Hermes postage services. For international orders, your parcel will be handed over to your local postal company for delivery. 

If you choose delivery options that include tracking then you will receive your tracking number by email after your order has been dispatched.

All international parcels can be tracked through your local postal company’s website once they have reached your country.

If you have any issues tracking your parcel please email hello@cardgeniestore.com  

What is Card Genie’s returns and refunds policy?

Please click here to see our refund policy. 

How do I change or cancel my order?

If you need to cancel or make any changes to your order please email hello@cardgeniestore.com within 30minutes of making your purchase. The subject line of this email must read 'CHANGE OF ORDER' or 'CANCEL ORDER' and our team will be back to you shortly.

Please make sure you have read our Returns & Refunds Policy before proceeding.

I didn't receive a confirmation email?

Please make sure you check all folders in your inbox including the junk and spam folders. If you still cannot find your confirmation email please email hello@cardgeniestore.com   to ensure you provided the correct email during checkout. 

What currency is used on the Card Genie’s website?

All orders on Card Genie are processed in GBP.

For your convenience, we have a currency converter on our site which will automatically convert the price to your local currency. However this for an indication only, Card Genie process all orders in GBP. While the content of your cart will be displayed in your local currency, you will checkout using GBP at the most current exchange rate.

This is the reason your confirmation email amount may differ to the amount on your bank statement.

What if I made a mistake in my shipping address?

If you have made a mistake in your shipping address please email hello@cardgeniestore.com  within 30minutes of placing your order. You must make the subject line 'CHANGE OF ADDRESS' and provide your full name, order number and corrected shipping address.

My order status is 'unfulfilled', what does this mean?

If your order status is shown as unfulfilled this simply means your order has not yet been dispatched, but the payment has been successful. Once your order has been dispatched you will receive an email to confirm your order has been fulfilled and another email providing you with a tracking number if the shipping option chosen includes tracking.  

How can I get in touch with you?

Our customer service team is available from 9 am to 5 pm GMT. You can email us at hello@cardgeniestore.com or contact us via the form here.